Terms of Service
OVERVIEW
This website is operated by Ivoruxa. Throughout the site, the terms "we", "us" and "our" refer to Ivoruxa, a trading name of Nayori UG (haftungsbeschränkt).
Nayori UG (haftungsbeschränkt)
Finkenau 20
22081 Hamburg
Germany
Commercial register: Amtsgericht Hamburg, HRB 199327
Managing Director: Anil Kepceoglu
Email: hey@ivoruxa.com
Phone: +4915733020678
By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms apply to all users of the site, including browsers, customers and contributors of content. Please read them carefully before accessing or using our website. If you do not agree to all of the Terms, you may not access the website or use any of our services.
Nothing in these Terms limits or excludes any mandatory rights you have as a consumer under German or European Union law.
SECTION 1: ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian to use this site and place orders.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the service, violate any laws in your jurisdiction, including copyright laws.
You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of these Terms may result in an immediate termination of your access to our services.
SECTION 2: GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3: ACCURACY OF INFORMATION
We take care to ensure that the information on this site is accurate and up to date. However, we are not responsible if information made available on this site is not accurate, complete or current. Historical information is provided for reference only and may not be current. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
SECTION 4: PRODUCTS AND PRICES
Our range includes curated lifestyle products, gifts and household items. We make every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your screen's display of any colour will be completely accurate, and small variations in colour, size or finish may occur.
Prices for our products are subject to change without notice. All prices are shown in euros (EUR) and include the applicable statutory value added tax. Any shipping costs are shown separately before you complete your order.
We reserve the right to change or discontinue any product at any time. Changes do not affect orders that have already been accepted.
SECTION 5: CONCLUSION OF THE CONTRACT
The presentation of products on our website does not constitute a legally binding offer, but an invitation for you to place an order.
By clicking the order button at the end of the checkout process, you submit a binding offer to purchase the items in your shopping basket. Before submitting your order, you can review and correct all of your details at any time.
After placing your order, you will receive an automatic email confirming that we have received it. This confirmation does not yet constitute acceptance of your offer. The contract is concluded when we send you a separate email confirming that your order has been dispatched, or when we deliver the goods to you, whichever occurs first.
The contract language is English. We store the contract text and send you your order details by email. You can also find our Terms of Service on this website at any time.
SECTION 6: ORDERS AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order, for example if a product is out of stock, if there is an obvious error in the price or product description, or if we have reason to suspect fraud. If we cancel an order after payment has been made, we will refund the full amount you paid without delay.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and delivery address, so that we can complete your transactions and contact you as needed.
SECTION 7: PAYMENT
The payment methods available to you are displayed during checkout. Payment is due at the time the order is placed. By submitting your payment information, you confirm that you are authorised to use the selected payment method.
Your order will only be processed once payment has been successfully authorised. If a payment is declined or reversed, we reserve the right to cancel the order.
SECTION 8: SHIPPING AND DELIVERY
We currently deliver to addresses in Germany only. Orders are shipped from our partner warehouses in Germany or France.
We offer two shipping options:
Free Standard Shipping
Free of charge. Estimated delivery time is 4 to 5 business days.
Insured Express Shipping
EUR 4.95. Estimated delivery time is 2 to 3 business days. Your parcel is insured against loss and damage during transit.
Delivery times begin the day after your payment has been successfully received and refer to business days (Monday to Friday, excluding public holidays). Delivery times are estimates. While we work hard to meet them, delays may occasionally occur due to the carrier, high seasonal demand or circumstances beyond our control. If we become aware that your order will be significantly delayed, we will let you know by email.
If your order contains several items, they may be shipped from different locations and arrive in separate parcels. You will not be charged any additional shipping costs for this.
Please make sure your delivery address is correct and complete. If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, we may charge the costs of reshipping.
As a consumer, the risk of accidental loss or damage to the goods passes to you only once the goods have been handed over to you.
If your parcel arrives visibly damaged, please note this with the carrier if possible and contact us at hey@ivoruxa.com as soon as possible, ideally with photos. This helps us make a claim with the carrier. Failing to do so does not affect your statutory rights.
SECTION 9: RIGHT OF WITHDRAWAL
If you are a consumer, you have the following right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered several goods in one order and they are delivered separately, the withdrawal period expires fourteen days after the day on which you, or a third party indicated by you, acquire physical possession of the last item.
To exercise the right of withdrawal, you must inform us (Nayori UG (haftungsbeschränkt), Finkenau 20, 22081 Hamburg, Germany, email: hey@ivoruxa.com, phone: +4915733020678) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. Please contact us before sending your return so we can provide you with the correct return address. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods which are made to the consumer's specifications or clearly personalised, or to sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.
End of withdrawal information
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Nayori UG (haftungsbeschränkt)
Finkenau 20
22081 Hamburg
Germany
Email: hey@ivoruxa.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
SECTION 10: WARRANTY AND DEFECTIVE ITEMS
The statutory warranty rights for defects apply to all products purchased from us. For consumers, the warranty period for new goods is two years from delivery.
If you receive an item that is defective, damaged or not what you ordered, please contact us at hey@ivoruxa.com with your order number and a short description, ideally including photos. We will arrange a replacement, repair or refund in accordance with your statutory rights. In the case of a justified warranty claim, we will cover the costs of the return.
Any additional manufacturer guarantees that may come with a product do not limit your statutory rights.
SECTION 11: OPTIONAL TOOLS AND THIRD PARTY LINKS
We may provide you with access to third party tools or links to third party websites. These are provided for your convenience. We do not monitor or control them and are not responsible for their content, accuracy or availability. Any use of third party tools or websites is at your own risk and subject to the terms of the respective provider.
SECTION 12: USER COMMENTS, FEEDBACK AND REVIEWS
If you send us feedback, suggestions or product reviews, you agree that we may use, edit and publish them on our website or social media channels without compensation. You agree that your comments will not contain unlawful, abusive or offensive material, will not infringe the rights of any third party and will not contain any computer viruses or malware. You are solely responsible for any comments you make and their accuracy.
We may, but have no obligation to, remove content that we determine to be unlawful, offensive, threatening, defamatory or otherwise objectionable.
SECTION 13: PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which you can find on this website.
SECTION 14: PROHIBITED USES
In addition to the other prohibitions set out in these Terms, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any regulations, rules or laws; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; or to interfere with or circumvent the security features of the service or any related website.
We reserve the right to terminate your use of the service for violating any of the prohibited uses.
SECTION 15: INTELLECTUAL PROPERTY
All content on this website, including texts, images, graphics, logos and the Ivoruxa name, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute or use any of this content for commercial purposes without our prior written consent.
SECTION 16: LIABILITY
We are liable without limitation for damages caused intentionally or through gross negligence, for damages resulting from injury to life, body or health, and in accordance with the German Product Liability Act (Produkthaftungsgesetz).
In cases of slight negligence, we are only liable for breaches of essential contractual obligations, meaning obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance you can regularly rely. In such cases, our liability is limited to the damage that was foreseeable and typical for this type of contract at the time the contract was concluded.
Apart from this, our liability is excluded. These limitations also apply to the personal liability of our employees, representatives and agents.
We do not guarantee that the use of our website will be uninterrupted, timely, secure or error free.
SECTION 17: INDEMNIFICATION
You agree to indemnify us against any claims made by third parties arising out of your culpable breach of these Terms or your violation of any law or the rights of a third party.
SECTION 18: SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced by the relevant statutory provisions.
SECTION 19: TERMINATION
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site. Obligations and liabilities incurred before the date of termination, including those arising from orders already placed, survive the termination of this agreement.
SECTION 20: ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the service.
SECTION 21: GOVERNING LAW
These Terms and any separate agreements under which we provide you services are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection granted by the mandatory provisions of the law of the country in which you have your habitual residence.
If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Hamburg, Germany.
SECTION 22: DISPUTE RESOLUTION
We are always happy to resolve any concerns directly with you. If you are unhappy with your order or our service, please contact us first at hey@ivoruxa.com so we can find a solution together.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
SECTION 23: CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page. We reserve the right to update or change these Terms for future orders. The version of the Terms in force at the time you place your order applies to that order.
SECTION 24: CONTACT INFORMATION
Questions about these Terms of Service can be sent to us at:
Ivoruxa
Nayori UG (haftungsbeschränkt)
Finkenau 20
22081 Hamburg
Germany
Email: hey@ivoruxa.com
Phone: +4915733020678